Elearning! August - September

2013

Elearning! Magazine: Building Smarter Companies via Learning & Workplace Technologies.

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Big Data: The Game Changer for L&D; CHANGE THE CONVERSATION WITH SENIOR CLIENTS BY GETTING IN THE BIG-DATA GAME BY JENNY DEARBORN, MED, MBA As an ofcer of the company, the CLO must understand all aspects of the business, what success looks like in every function, and make sure learning programs are aligned to driving success. Te days of managing course catalogs are gone. Even if it's not in the CLO's job description, we're responsible for some part of our company's strategic workforce planning: knowing where the business is going and the human capital needs to get there. We must hold ourselves to ever-higher standards when it comes to business fuency. We need it to earn the respect of our revenue-generating peers, and we need it to fully do our jobs. Reading business books and periodicals is critical. And, if you read any type of business publication, you know Big Data is the next big thing. Luckily, CLOs can also take advantage of Big Data to address all of these issues: >> Better understand business challenges and skills gaps in order to develop the >> >> right learning solutions; Prove you're impacting the business with solid results; and Become a strategic advisor with intelligent, insightful analytics. DATA MAKES IT POSSIBLE Te CLO — the learning and development partner to the business — needs to embrace using Big Data to be most efective. First, document the goals and objectives of each organization, working down from the top to ensure goal alignment throughout. Ten, dig down to individual business functions and their performance metrics. For instance, your "client" in the Sales Department may be trying to increase deal size and win rate, and have baseline measures and specifc goals. Break those goals down into the competencies, behaviors and actions that drive their achievement. Ten establish learning programs to specifcally target those metrics, breaking them down goal-by-goal. Elearning! August / September 2013 15

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