Elearning! Magazine: Building Smarter Companies via Learning & Workplace Technologies.
Issue link: http://elmezine.epubxp.com/i/714072
Elearning! August / September 2016 25 Navy Federal Credit Union's Culture of Retention Navy Federal Credit Union (NFCU) maintains a unique workplace culture that attracts, engages, retains, and develops a highly talented workforce. The organization believes that profes- sional development and education starts at the point of hire, and con- tinues throughout each employee's career. It continually invests in its employees to drive engagement, com- mitment and quality of service to customers. Many employees join the team at entry level positions and stay their entire careers because of the professional development opportuni- ties. NFCU encourages a culture that promotes from within; numerous se- nior leaders started their careers and have grown into their current roles with the help of the learning opportu- nities available to them as their careers progressed. NFCU employees are in- strumental in the continued success of the organization and much of their loyalty, skill level, and engagement can be attributed to the training and devel- opment they received. NFCU's robust learning culture has cascaded through- out the organization. NFCU's goals are to develop a ca- pable workforce and provide develop- ment resources for all employees. The organization recently released a new version of its interactive tool, Path- finder. Pathfinder provides guidance on learning resources relevant to a chosen career path. It is available on the company's intranet (eNet), giving all employees access to the valuable in- formation and resources helping guide their development. One of the new features that Path- finder offers is a step-by-step process for employees to develop specific com- petencies, develop in their current posi- tion, or develop for a future position. e first step provides options em- ployees can select based on the type of development they're seeking. When the employee selects a specific competency, a list of relevant workshops and e-learn- ing courses is revealed to educate him or her on offerings that are pertinent to his or her chosen growth area. When the employee selects the option for either development in their current or future role, Pathfinder instantly shows relevant resources including instructor- led courses and a comprehensive list of ideas and suggestions for the employee to acquire the necessary skills required for the role. Employees' initial response to the new Pathfinder have been positive — they appreciate having additional resources to help them drive their own development. NFCU realized that in order to achieve strategic business goals, its career development offerings need to ensure employees perform their current jobs effectively, accu- rately, and efficiently, and provide the opportunity for employees to grow and develop for future job roles. The workshops, course and tools detailed in Pathfinder was the solution. Ev- ery employee has the opportunity to register for instructor led workshops, e-learning course, leadership curricu- lum, career development coaching, and job shadow opportunities. Results of their recent Employee En- gagement Survey show that 87 percent of employees believe NFCU provides train- ing opportunities to improve their skills. In 2014, 34 percent of all open positions in the organization were filled internally. Additionally, 85 percent of vice presi- dents were hired internally. NFCU is a five-time Learning! 100 award winner. HEAR FROM THE WINNER: INNOVATION AREA OF EXCELLENCE Many employees join the team at entry level positions and stay their entire careers because of the professional development opportunities. --Ritu Hudson, Development Manager, Navy Federal Credit Union