Elearning! Magazine

JUL-AUG 2012

Elearning! Magazine: Building Smarter Companies via Learning & Workplace Technologies.

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Research:LMS/TMS Learning & Buying on the Rise, Again! BUT OUR ANNUAL READERSHIP SURVEY NOTES A DECREASING SATISFACTION IN SYSTEM PERFORMANCE: USERS CRAVING BROADER FEATURES. BY JERRY ROCHE & CATHERINE UPTON Forty-five percent of organizations plan to add, change or replace their Learning or Talent system in the next 12 months according to Te Learning & Talent System Buyer Survey conducted May 2012. Additionally, 83 percent plan to add, change or replace them in the next 24 months. However, learning professionals will actually spend less this year (an average of $439,000 per organization) than last year ($590,400) on their systems. Tis research — compiled from 245 respondents — provides a perspective on brand and product awareness, buyer satisfaction, must-have features, and a profile of new LMS and TMS buyers. Talent suites are increasing in popularity. Tey now penetrate into 22 percent of the market, up from 16 percent in 2011. And an additional 41 percent of respondents say that they plan to purchase a new system, which will, in effect, triple the installed base. SaaS-based TMSs account for 19 percent, almost 200 percent higher than 2011, but enterprise TMSs account for 3 percent, 50 percent lower than 2011. System satisfaction has dropped slightly. 20 July / August 2012 Elearning! (See also Chart 2.) LMS and TMS owners grade their current systems from 2.18 (Interoperability) to 2.85 (Reliability) on a four-point scale, indicating a lack of satisfaction across a number of variables. Last year, the range was 2.2 to 2.8. Te study reports 23 percent of LMS owners use an enterprise system (versus 26 percent in '10); 38 percent use SaaS/Cloud- based LMS (versus 44 percent in '11); and 7 percent open-source LMS (down from 8 percent). Seven percent now report Other, including custom, in-house or vendor supplied. (See Chart 1) BRAND OWNERSHIP SHIFTING >> 82 percent of respondents have an LMS/TMS installed, level with 2011. Approximately 1.4 systems are deployed in the typical respondent's organization. >> For the second year, SumTotal Systems leads in brand ownership, maintaining an 11 percent share. From there, a lot of shiſts have occurred. Saba dropped CHART 1. SYSTEMS CURRENTLY DEPLOYED Type of system LMS (cloud/SaaS) LMS (on-premises) Talent suite (cloud/SaaS) LCMS (on-premises) LCMS (cloud/SaaS) LMS (open-source) Talent Suite (on-premises) LMCS (open-source) Other None Percentage of respondents 38% 23% 19% 10% 10% 7% 3% 2% 7% 18% from second to fiſth. Custom Solution tied with Skillsoſt at 7 percent, followed closely by Oracle (second in 2011) and Cornerstone On Demand (fiſth in 2011) at 6 percent share. SuccessFactors, Saba (second in 2011), NetDimensions (11th in 2011) and Moodle (10th in 2011) all come in at 5 percent share. Blackboard, a top-five brand in the past, dropped to 2 percent share, the same as NetLearning, Meridian KSI, Operitel and Absorb. (See Chart 5) >> 18 percent of respondents do not own an LMS or TMS. >> Of non-owners, 26 percent do not track learning or talent assets, down from 37 percent in 2011; 22 percent use in-house custom tracking solution (up from 17 percent in 2011); and 13 percent use database application (up from 4 percent), while 22 percent use a spreadsheet to track learning assets (down from 42 percent in 2011). >> 96 percent of future buyers indicate a platform preference for their next LMS or TMS. Cloud/SaaS LMS accounts for 54 percent of future purchases. >> 71 percent of TMS owners are using their system across multiple locations versus 69 percent in 2011, and 31 percent support multi-national sites versus 37 percent in 2011. >> While 84 percent of respondents use their LMS/TMS to support employees (versus 91 percent in 2011), 53 percent report supporting external constituents (versus 46 percent in 2011).

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