Elearning! April

2013

Elearning! Magazine: Building Smarter Companies via Learning & Workplace Technologies.

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Research:LMS/TMS Learning & Talent Systems Core to Driving Performance INVESTMENTS INCREASE AS WELL AS 'MUST HAVE' FEATURES BY CATHERINE UPTON AND JERRY ROCHE As technologies evolve, the enabling sofware has evolved. Learning and talent management systems (LMS/ TMS) are more feature rich, integrated with other enterprise sofware platforms, and are core to driving enterprise performance. In Elearning! and Government Elearning! magazines' 2013 Learning and Talent Management Systems Buyer Survey, 35% of all respondents plan to add, change or replace their current system. Executives expect to invest an average of $818,466 on their new system(s), up from $439,000 from 2012, a whopping 86% increase. Tis speaks to the value enterprises are placing on employee performance. Te survey tallied 243 responses, 73% coming from the corporate sector and 27% from the public sector. LMS/TMS INVESTMENTS GROW Most striking is that corporations, government-funded organizations (including education) and non-profts are equally committed to the investment in 30 April / May 2013 Elearning! enterprise-wide development and talent management. Eighty-seven percent of all respondents have an LMS or TMS in the organization, up from 82% in 2012. Furthermore, of those respondents who plan to add, change or replace their LMS, 71% of will do so over the next 24 months. Tirteen percent of respondents do not own a current LMS or TMS, down from 18% in 2012. While TMS systems are still early in adoption compared to LMSs, Talent suites are increasing in utilization at 28%, up from 22% in 2012, an increase of 27% yearto-year. SaaS-based TMSs account for 17%, and enterprise-based TMSs account for 11%, double that of 2012. Eighty-eight percent of future buyers indicated a platform preference for their next LMS or TMS. Cloud/SaaS-based LMS accounted for 45% of future purchases. Use of LMSs that are on premises (behind the enterprise frewall) has declined from 23% to 19% in 2012, while open-source LMS popularity has remained constant at 7%. Six percent of respondents use an enterprise learning content management system (LCMS); 12% use a SaaS/cloud-based LCMS; and 7% use an open-source LCMS. Eighty-eight percent of LMS deployments are across multiple locations, 39% of which are multinational, while 22% are deployed at single locations only. Similarly, 62% of TMS respondents are using their system across multiple locations and 34% support multi-national sites. BRAND SATISFACTION ONLY FAIR In 2013, the survey queried system satisfaction separately for LMSs and TMSs. Ratings were 1 for excellent to 5 for very poor, meaning the lower the score, the better the satisfaction. For LMS satisfaction, scores ranged from 2.66 to 2.20. Reliability repeats as the highest-rated system feature. New Features and Capabilities rates only fair, the frst time they have been a comparative sore point. Interoperability is the perennial complaint among current users. For the TMS, Reliability repeats as the About the Study Elearning! and Government Elearning! magazines executed a 51 question webbased survey to executive subscribers from corporate business, government, non-proft and educational institutions. During the data collection period of January 15 through March 6, 2013, 243 surveys were completed. Download the complete report at www.2elearning.com under "Resource Center."

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