Elearning! April

2013

Elearning! Magazine: Building Smarter Companies via Learning & Workplace Technologies.

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research:LMS/TMS TABLE 2. LMS/TMS AUDIENCES SUPPORTED TABLE 1. SYSTEMS CURRENTLY DEPLOYED Learning management system (cloud or SaaS) 29% Learning management system (enterprise-based) 19% Talent management system (cloud or SaaS) 17% Talent management system (enterprise-based) 11% Learning management system (open source) 7% Learning content management system (open source) 7% Learning content management system (enterprise-based) 6% Learning content management system (cloud or SaaS). 6% Other system not listed here 8% No system at all 13% Internal audiences Customer audiences 16% Other supply chain 9% highest-rated system feature, with barely a good rating of 2.09. However, Flexibility, Scaleability and Interoperability are the limiting factors for current system owners. Important factors to consider when buying a new system changed in 2013: Price and Quality still lead while Customer Service drops to fourth in 2013. 1 = excellent 2 = good 3 = fair 4 = poor 5 = very poor LMS Reliability 2.02 good Overall value 2.35 good Cost to operate 2.39 good Support of platform 2.40 good Scaleability 2.40 good Feature set 2.41 good Quality of service 2.44 good Timely updates 2.49 good Ease of use 2.51 fair Flexibility 2.63 fair Interoperability 2.63 fair New features & capabilities 2.66 fair Reliability 2.09 good Cost to operate 2.14 good Overall value 2.14 good Feature set 2.17 good Support of platform 2.27 good Quality of service 2.32 good Timely updates 2.32 good New features & capabilities 2.36 good Ease of use 2.39 good Interoperability 2.41 good Scaleability 2.45 good Flexibility 2.59 fair TMS April / May 2013 Elearning! 37% Reseller/channel TABLE 3. SATISFACTION SCORES 32 82% BRAND PREFERENCES Fully 94% of respondents can name their LMS brand, up from 89% in 2012. And 7% named multiple LMS systems operating in house. Unprompted, 82% of respondents could name at least one brand of LMS. Despite mergers and acquisitions, more than 43 brands were owned across the respondents' organizations. For the second year, SumTotal Systems leads in LMS brand ownership, up to 13% — but the gap is closing fast. Consolidations bumped some brands up like Oracle and SAP near market leaders. A proliferation of independent LMS brands continues with frst-timers WestNet, Agilix, Geometrix, Intellum, OpenText and others making a showing. When provided a list of brands, those owning more awareness across respondents shifed to SAP/SuccessFactors (65%), followed by 2012's leaders Blackboard and Moodle (63%) followed by Oracle/Taleo/ Learn at 54%. Meanwhile, 86% of TMS owners named their brand, up from 59% in 2012, while 10% have multiple TMSs deployed in the organization. Top brands owned are: (1) Oracle tied with SuccessFactors who jumped 18%; (3) Halogen; and (4) Cornerstone OnDemand. Te TMS industry is still in its infancy with only 27% of respondents operating one. Brands that had the largest brand awareness improvement (prompted versus unprompted) were Kronos, a virtual unknown in 2012; Saba rebounding from 2012; and SumTotal, which is most known

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