Elearning! Magazine: Building Smarter Companies via Learning & Workplace Technologies.
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46 August / September 2016 Elearning! virtual learning learning 2.0 In addition to spreading a common understanding understanding of company goals and of company goals and messaging, messaging, the digital experience helps the digital experience helps set set the stage for individual success. As the stage for individual success. As new new hires learn to use the platform, they hires learn to use the platform, they new hires learn to use the platform, they also also learn how to implement Check-in, learn how to implement Check-in, Adobe's Adobe's performance approach that of- performance approach that of- fers fers individual progress and goal-setting individual progress and goal-setting tools, tools, keeping them engaged in their keeping them engaged in their own own success. success. "To deliver virtual learning at scale, facilitators facilitators need to find different ways to need to find different ways to draw draw on the experience and insights of par- on the experience and insights of par- ticipants," ticipants," says Mass. "[AVO] transforms says Mass. "[AVO] transforms participants participants into co-presenters because into co-presenters because of of the ease of use and unique tools that the ease of use and unique tools that facilitate facilitate interactivity, helping to share interactivity, helping to share knowledge knowledge across the organization in a way across the organization in a way previously previously unimagined." unimagined." By working with new hires on the same platform platform at the same time, the Adobe Tal- at the same time, the Adobe Tal- ent ent Development team can deliver its mes- Development team can deliver its mes- sage sage more consistently, helping garner a more consistently, helping garner a common common understanding of company goals understanding of company goals and and fostering a common language among fostering a common language among employees. employees. AVO has made an impact. Adobe re- ported ported that 85 percent of global new hires that 85 percent of global new hires consider consider orientation events to be highly- orientation events to be highly- engaging engaging and 98 percent of new hires at- and 98 percent of new hires at- tending tending orientations connect with the com- orientations connect with the com- pany's pany's core values. Additionally, 87 percent core values. Additionally, 87 percent stated stated that they had a better understanding that they had a better understanding of of the company's overall strategy. the company's overall strategy. UNITEDHEALTHCARE'S VIRTUAL LEARNING OF INTERNAL AND EXTERNAL TEAMS UnitedHealthCare (UHC) is the largest healthcare provider in the United States serving 29 million insured patients, 850,000 physicians and healthcare providers, and 6,000 hospitals. UHC is faced with the chal- lenge of deploying regulatory information and service offerings to internal and external and service offerings to internal and external constituents on a state by state basis. e solution? UHC ON AIR, a virtual platform with a mix of on-demand and live content. (See Figure 1). "Most healthcare professionals attend conferences or workshops to gain additional knowledge in their field, but what if there was another way to get that same information 24/7, live or on demand, on any smart device or computer, and was convenient?" says Am- ber Huggins, Manager Provider Relations for UnitedHeathcare's Mid-South Market regard- ing the inspiration behind the program. Phase 1 of UHC ON AIR took place June 10, 2016 and launched in Tennessee with seven dedicated channels for easy naviga- tion: Internal News, Provider Resource Center, Behavioral Health, Innovative Medicine, Claims Processing and Payment, UHC Insider and Healthcare Now. e roll-out extended to 12 states, each with its own channel. Over the course of the next few months, channels will become available few months, channels will become available for the rest of the states. Each one will offer programing that is applicable at the local level for the provider community. "UHC ON AIR has information on many "UHC ON AIR has information on many topics impacting all different providers across Tennessee," says Huggins. "ese educational topics include sessions on our various various lines of business like Medicare, lines of business like Medicare, Commercial, Medicaid, daily operational topics, clinical topics, and what is hot in the topics, clinical topics, and what is hot in the healthcare news now." e program targets providers, educating them on all of the lines of UnitedHealthcare Group's businesses. It allows for a greater out- reach and is a convenient way for providers to reach and is a convenient way for providers to receive news. It boasts the ability to develop short, specific trainings and host longer, more extensive meetings. e camera option al- lows content creators the ability to record live presentations and upload them to the queue for on-demand viewing. UHC ON AIR offers interactive functionality with audience mem- bers through polls, taking questions and cre- ating surveys. e detailed reporting features offer insight on broad usage for each program offer insight on broad usage for each program and can be narrowed down to pinpoint infor- mation about each individual learner. "Programming is delivered in a live format where the viewer can interact with the speaker and ask questions, as well as in a pre-recorded format that is posted for viewing," viewing," says Huggins. "Miss a live pro- says Huggins. "Miss a live pro- gram? No problem! e viewer can go back gram? No problem! e viewer can go back and watch it on demand. e viewer can watch any program at their convenience." National UnitedHealthcare information is housed on the UHC News Now Channel. at programming offers information on national topics such as provider creden- tialing, UnitedHealthcare Market Place Exchange, national policies and processes. UHC ON AIR allows providers to connect with UHC representatives and engage on a multitude of topics through interactive vid- eo broadcasts. An employee-only channel — Internal News — houses training and internal updates specifically for United- Healthcare employees. Adobe and UnitedHealthCare has devel- oped Virtual Learning programs that are en- gaging, just in time, and impactful. e tech- nology is now available to host future training, on-boarding and customer engagements. It is time to embrace virtual learning 2.0. Sources: is article references two stud- ies conducted by Elearning! Magazine. 2015/2016 E-learning User Study and 2016 Virtual Reality Trends Report are download- Virtual Reality Trends Report are download- able at: http://www.2elearning.com/resourc- es/research-white-papers Figure 1: UHC ON AIR is a mix of on- demand and live content for healthcare providers.