Elearning! Magazine: Building Smarter Companies via Learning & Workplace Technologies.
Issue link: http://elmezine.epubxp.com/i/134584
Business my role at Oracle. In my opinion, the sooner we re-focus our eforts from counting course launches or measuring success in terms of "smiley sheets" and begin moving toward the notion of employee, partner and customer performance results, the better equipped we will be to achieving the status of "strategic business partner." What I would like to propose is that we begin to think in terms of the level of partnerships with which I began this article, and perhaps begin to formulate a sixth level to the Kirkpatrick/Phillips model. >> Level 6 (Achievement of Strategic Imperatives): "Did the learning organization impact the strategic initiatives of the company?" Of course, we'll need to describe that level in terms that we can measure, but that's getting beyond the scope of this initial article. What I want to do is to get us thinking about this as a missing but valid level of maturity, and the necessary outcome of true alignment with the strategic initiatives of the company. What I will try to do now is to associate the type of activities that might be typical at each partnership level. You can see a simple overview of the types of activities that might occur at each level in the (overly) simplifed table shown in Figure 2. If we start at the "traditional training partner" level, you can see that the type of training ofered is in the early starting phases: Levels 1 and 2. More than likely, classroom training was necessitated by a compliance requirement, or possibly a new company initiative, like changing the company's back-ofce system, or implementing a salesforce tracking application. Learning & Development Maturity Grid (Figure 2) Learning & Development Maturity Indicator Classroom Courses Deployed E-learning Courses Deployed Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 X X X X X X X X X X X Learning Management System Deployed X X X X Mandatory Training & Tracking Deployed X X X X Certifcations Utilized X X X Talent Management Systems Utilized X X X E-learning Development Tools Utilized X X X Mobile Learning Utilized X X X Measurement of Learning Events Occurs X X X Learning Best Practices Developed X X Social Learning/Collaboration Networks Developed X X Embedded Training in Apps Developed X X Expert Directories Developed X Partnership Level X Learning ROIs Developed X Business Strategy & Outcomes Linked to L&D; Activities X Business Culture Strategies Linked to L&D; Activities Valued Learning Partner X Business Financial Impact Determined Tactical Training Partner X Customer/Partner Training Deployed Traditional Training Partner X Strategic Learning Partner Elearning! June / July 2013 21